Product Manager (Subscriptions) - 39 hours
Full-time

We are seeking a Product Manager to lead a team of Product Owners in creating and delivering a robust roadmap for our Omnichannel products and functionality. You will be  a champion for the collaborative development process, using insight and data to ruthlessly prioritise high value initiatives covering a blend of consumer enhancements, business process improvements and technical system changes.

As well as leading the Product Owner team you will take specific responsibility for liaising with the business stakeholders to ensure that the organisation is fully engaged with and supportive of the quarterly roadmap sequencing and the more detailed Product Owner backlogs.

The role holder will be expected to act as a role model for the Product Owner team in driving the ways of working across the Digital and Data transformation programme and helping the organisation to be laser focus on the highest value opportunities at all times.

Key Responsibilities

•  Responsible for quarterly roadmap planning that feeds into the overall product roadmap, creating this two quarters out
•  Responsible for making sure that the highest value initiatives are sequenced correctly within the quarterly roadmap covering:

                · Consumer initiatives

                · Business processes improvement

                · Technical system changes

• Accountable for ensuring that the sequence is supported by the correct level of due diligence to aid effective prioritisation (utilising RICE modelling)
• Accountable for making sure that Product Owners are laser focused on the problems to solve and required outcomes for the backlog initiatives
• Accountable for making sure that the Product Owner backlogs support the overall product roadmap
• Fully transparent with stakeholders about the prioritisation of the quarterly roadmap providing evidenced based decision making to support the quarterly roadmap sequencing
• Responsible for ensuring that stakeholders are fully appraised on current priorities and sequencing
• Responsible for sharing post launch metrics and learnings with stakeholders and leadership
• Accountable for ensuring they are fully up to date on the latest business and consumer metrics
• Accountable for ensuring that all prioritised initiatives are clearly aligned to business and consumer metrics
• Working with HoUX (Head of UX) to ensure latest consumer research and insight is a core part of their work
• Regular engagement with Engineering and QA leads to share quarterly roadmap initiatives and sequencing, creating greater transparency upfront
• Collaborate with the IT to identify and implement technology solutions that streamline processes and improve efficiency
• Continually review the product teams ways of working to seek the most optimal and efficient approach, which can then feed into the overall ways of working to continually optimize the end-to-end delivery process
• Champion the programme ways of working with the product owners to create consistency and rigor across squads, creating a continual improvement mindset
• Provide day to day support and direction to the product owner team
• Manages the team and takes accountability for their performance
• Inspire and motivate the team to perform to their best
• Acts as a role model by collaborating with stakeholders across the business
• Attract and retain a diverse pool of talent who reflect the Pets at Home values and behaviours
• Represent the business at product events to build a network and pipeline the team resource
• Set the standards within the team, acting as a role model of the Pets behaviours and values
• Support the HoOP (Head of Omnichannel product) with team culture, direction and brand perception
• Chair and drive the team ceremonies and action plans

This is a ‘hybrid’ role, so involves working two days per week from our Support Office in Handforth (Cheshire).

Essential Experience, Knowledge & Expertise

The role requires:

• At least 5 years experience of operating in a product role, with experience of management, preferably in a product related role in particular, deep understanding of subscription models within a commerce domain
• Experience of Subscription service propositions (leading or product owning)
• Experience of operating in an Omnichannel focused business, direct to consumer being preferable
• Strong understanding of the methodology associated with Product Discovery
• Strong understanding of the Scrum methodology
• Prior experience of working directly with Engineering squads on a daily basis
• Advocate of agile methodologies that are applied based on what is appropriate for the Pets organisation i.e. not wedded to pure agile methodologies
• Hands on experience of working with research, UX and UI teams
• Demonstrated success in releasing products that have met or exceeded business objectives

Desirable Experience, Knowledge & Expertise

The role requires:

• A strong leader with a track record of creating high performing teams
• Experience of mentoring and supporting product owner development plans

Key Attributes

To perform this role to the standard expected the role-holder will be:

• Remain close to the core of the business – good overview of the key metrics and organisation priorities and challenges 
• Clear on the vision and supporting roadmap to get there – create a roadmap of initiatives that take the business closer to the vision
• Outcome focused – understanding of how to set and measure outcomes for initiatives to support the Product Owners
• Comfortable with data – generate actionable data focused priorities
• Understand the consumers needs – ability to source and understand user feedback from multiple forms

About Our Benefits

On offer, together with a greenfield career opportunity, we have a strong and competitive benefits package in addition to the base salary.

This Includes:

• 15% Bonus potential
• 28 days holiday + Bank Holidays
• Pension Scheme
• Comprehensive Healthcare Cover
• Share options
• Group Discounts

Join us for a greenfield career opportunity and a competitive benefits package that values your expertise and commitment.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

About our purpose

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care!