Assistant Store Manager - Full Time - 39 hours

Assistant Store Manager – Luton

Who are we?

We’re Pets at Home, a well-known name in the UK pet care industry. If you love pets, you might already be familiar with our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices across the country. Our community-focused pet care stores are where local people come together to support local pet owners and their pets.

What’s the role?

We’re looking for an Assistant Store Manager to join our team in Luton. Reporting directly to the Store Manager, you’ll be a key part of the retail management team, ensuring smooth daily operations. As Duty Manager, you’ll take full responsibility for the store in the absence of the Deputy or Store Manager. You’ll lead from the front, managing everything from recruitment, stock control, and store standards to driving sales and ensuring exceptional customer service.

Your role will include:

• Overseeing store operations when the Store Manager or Deputy Manager is unavailable.
• Maximising sales and driving performance to achieve key KPIs.
• Leading and inspiring your team to ensure a fun, customer-focused environment.
• Maintaining high standards across the store, ensuring it’s a great place to shop and work.
• Collaborating with the management team to create a seamless retail experience.

We’ll provide you with industry-leading training, equipping you with the skills and knowledge to deliver top-tier service and care for our customers and their pets.

Who are we looking for?

• You’ll have at least 6 months of hands-on supervisory/management experience in a retail environment.
• Passionate about retail with a track record of delivering great results and high standards.
• Flexible to work a 7-day shift pattern, including weekends.
• A strong team player with excellent communication skills, able to engage and motivate your team.
• Ready to take on 6 months of training, covering everything from customer service and health & safety to caring for pets.

About our Pet Care Centre

The Pet Care Centre in Luton is vibrant and welcoming, with a team of 17 colleagues, including two managers, who share a passion for helping customers care for their pets. The store features a popular large fish department, known for its high sales, and is located in a bustling retail park with excellent transport links, including a bus station on-site and a nearby train line.

Just a short walk away, Luton Point offers a variety of shops, cafes, and restaurants, while Wardown Park provides peaceful green spaces and walking trails. With its unique combination of accessibility, local amenities, and a supportive team environment, the Luton store is an inspiring place to work, grow, and connect with pet lovers in the community.

Benefits

We reward and recognise our retail management team with a comprehensive benefits package that supports your mental, emotional, and financial well-being. Here’s what you can look forward to:

• Annual bonus
• 28 days paid leave (rising to 33 days after 2 years), including 8 bank holidays.
• Birthday day off – celebrate your day!
• Life Assurance – 4x your annual salary.
• Company pension contribution of 4%.
• Colleague discount of 20% across Pets at Home, Pets Grooming, and Vets for Pets, plus 30% off our own brand.

“Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”

Apply Now

Don’t wait! If you’re interested in this Assistant Store Manager role in Luton, apply today to avoid disappointment. We reserve the right to close the vacancy early due to the high volume of applications.

Click here to read our Values & Behaviours 

Click here for more details and other benefits