Assistant Store Manager - Full Time - 39 hours

Assistant Store Manager – Stevenage

Who are we?

At Pets at Home, we’re passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.

What’s the role?

We’re on the lookout for an Assistant Store Manager to join our team in Stevenage. Reporting directly to the Store Manager, you’ll play a pivotal role in the retail management team, ensuring smooth daily operations and an exceptional shopping experience for our customers.

Your key responsibilities will include:

• Leading the team as Duty Manager in the absence of the Store or Deputy Manager.
• Driving sales performance and achieving key KPIs.
• Inspiring and motivating your team to create a fun, customer-focused environment.
• Managing recruitment, stock control, and pet care centre standards.
• Collaborating with the management team to deliver a seamless retail experience.

We’ll provide industry-leading training to equip you with the skills and knowledge to deliver exceptional service and care for both customers and their pets.

Who are we looking for?

We’re looking for someone with:

• At least 6 months of supervisory/management experience in a retail environment.
• A passion for retail and a track record of achieving great results.
• The flexibility to work a 7-day shift pattern, including weekends.
• Strong communication and leadership skills to engage and inspire your team.
• A willingness to complete 6 months of training covering customer service, health & safety, and pet care.

About our Pet Care Centre

The Pet Care Centre in Stevenage is lively and welcoming, with a close-knit team of 16 colleagues, including three managers, who are passionate about helping customers care for their pets. Conveniently located in the heart of the town, the store benefits from excellent transport links, including bus routes, the railway station, and nearby access to the A1(M).

The area offers a variety of shops, cafes, and restaurants, making it easy to grab lunch or relax after work. For those who enjoy the outdoors, Fairlands Valley Park provides a tranquil retreat with green spaces and walking trails. With a supportive team, flexible working opportunities, and a shared love for pets, the Stevenage Pet Care Centre is an inspiring place to work, grow, and connect with the local community.

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Click here to read our Values & Behaviours 

Click here for more details and other benefits

Join Us!

Pets just see people—they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.

Don’t wait—apply now! We may close the vacancy early due to high interest