Location: We welcome applications from those looking for hybrid working, based 2 days (ideally Tuesday & Wednesday) in our Handforth (Cheshire) Office.

From Wick to Penzance, Pets at Home is the UK’s leading pet care business. And with over 450 locations nationwide, our commitment to pet welfare extends well beyond ensuring animals are happy and healthy. Yes, we’re super passionate about our customers and their pets, but that dedication extends to the incredible people we work with.

About the Role

As a Profit Protection Analyst, you will support the Profit Protection agenda by utilising data to identify trends, patterns, and transactional anomalies across all Pets at Home stores. The remit is to screen for internal fraud, package up and present findings for investigation and to identify weaknesses in systems or processes. You will also support our retail stores with requests for information or advice and work closely with other support office functions whilst helping to protect the business, our colleagues and our pets against crime and dishonesty.

Responsibilities

• Analyse large sets of data; identify trends, patterns and other anomalies which may highlight opportunities to develop systems or processes.
• Highlight outliers across performance KPI’s and report these areas of risk back to the business.
• Make recommendations to improve process and compliance and support and monitor the success of process changes.
• Identify gaps in data or access to systems.
• Develop screening reporting and monitor EPOS data for suspicious transactions, investigate where appropriate and package up internal and external cases for investigation.
• Support the investigation remotely by liaising with our Business Partners and People Team (Transaction types will include refunds, discounts, voids and subscriptions).
• Identify areas of improvement in reporting and efficiency of reporting process.
• Manage the relationship between key stakeholders across the business where we are monitoring activity relating to their function.
• Support the Business Partners and stores with requests for information and data relating to investigations or security.
• Monitor Pets Club transactions in store and online, stock management and click & collect transactions.
• Provide analytical support where appropriate in relation to Profit Protection KPI’s.

About you:

• You will be able to demonstrate excellent communication, inter-personal skills.
• You will have the ability to work within a team, build strong relationships and yet remain independent.
• You must be able to demonstrate strong leadership behaviours, build trust, be transparent and act on these consistently.
• You must have a strong proactive bias and demonstrate an ability to work unsupervised.
• You must be able to work with discretion and professionalism and maintain confidentiality at all times. 

Experience (essential):

• Strong PC literacy with working knowledge of Microsoft Office, particularly Excel.
• Experience working with Power BI, or similar data visualisation tools.
• Experience with SAP BW, and data mining solutions.
• Minimum 2 years’ experience in a similar data driven role. 

Experience (desirable):

• Proven ability of being able to work cross functionally in a team orientated environment as well as being able to collaborate with other professionals within the industry.
• Previous Loss Prevention/Profit Protection/investigations experience desirable, but not essential.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.